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Telephone Techniques

Sales, Account Management, and Consultative Selling Skills1 Credit1 CPD Point

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Telephone Techniques

The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction. 

Key Learning Outcomes

  • Describe how to quickly assess a customer's mood on the telephone 

  • Demonstrate using your voice for maximum effect 

  • Define how to select the language to engage and inspire others 

  • Explain when it is best to speak and when to be silent

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